Important Notice
By accessing our website and using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. These terms govern the travel services provided by BlockTech Services LLP under the brand name "BlockTech Travel." If you do not agree to these terms, please do not use our services.
1. Definitions and Interpretation
"BlockTech Services LLP," "we," "us," "our" refers to BlockTech Services LLP, a Limited Liability Partnership registered under the Indian Partnership Act, 1932, operating its travel business under the brand name "BlockTech Travel."
"Customer," "you," "your" refers to any individual or entity using our services.
"Services" refers to all travel-related services provided by BlockTech Services LLP under the BlockTech Travel brand.
"Website" refers to blocktechtravel.xyz and all associated web pages.
2. Company Information and Regulatory Compliance
2.1 Company Details
- Legal Name: BlockTech Services LLP
- Brand Name: BlockTech Travel (Travel Business Division)
- Registration: Limited Liability Partnership under Indian Partnership Act, 1932
- IATA Recognition: IATA Recognized Travel Agency (under BlockTech Services LLP)
- Registered Address: Vitthalwadi, Pune, Maharashtra - 411051, India
- Contact Email: hq@blocktech.services
- Travel Business Email: desk@blocktechtravel.xyz
- Business Hours: 24x7 Customer Support
2.2 Regulatory Compliance
BlockTech Services LLP operates in compliance with:
- Indian Partnership Act, 1932
- Information Technology Act, 2000
- IATA (International Air Transport Association) regulations
- Reserve Bank of India (RBI) guidelines for travel agencies
3. Service Description and Scope
3.1 Core Services
BlockTech Services LLP provides comprehensive travel services including:
- Domestic and international air ticketing
- Hotel reservations and accommodation booking
- Custom tour packages and itinerary planning
- Travel insurance and visa assistance
- Corporate travel management
- Group travel arrangements
- Travel consultation and advisory services
3.2 Service Limitations
Our services are subject to:
- Availability of services from third-party providers
- Applicable laws and regulations
- Force majeure events beyond our control
- Manual processing and confirmation requirements
4. Booking and Reservation Terms
4.1 Booking Process
- All bookings are subject to availability and confirmation
- Prices are subject to change without prior notice
- Bookings are confirmed only after payment verification
- We reserve the right to refuse service at our discretion
- Group bookings require advance notice and special terms
- Manual booking process with customer service support
4.2 Booking Confirmation
- Confirmation emails will be sent to the registered email address
- Itinerary details and booking references will be provided
- Customers must verify all booking details within 24 hours
- Discrepancies must be reported immediately
5. Payment Terms and Processing
5.1 Payment Methods
We accept payments through traditional methods:
- Bank transfers (NEFT, RTGS, IMPS)
- Cheque payments (subject to clearance)
- UPI transfers
- Digital wallets (Paytm, Google Pay, PhonePe)
5.2 Payment Processing
- All payments are processed manually through our office
- Payment confirmation is required before service delivery
- Failed payments may result in booking cancellation
- Payment receipts will be provided for all transactions
5.3 Pricing and Charges
- All prices are quoted in Indian Rupees (INR) unless specified
- Prices include applicable taxes and service charges
- Additional charges may apply for special services
- Currency conversion rates are subject to market fluctuations
- Service charges and processing fees are non-refundable
6. Cancellation and Refund Policy
6.1 General Cancellation Terms
- Cancellation requests must be submitted in writing
- Cancellation charges apply as per service provider policies
- Processing time for refunds: 7-21 business days
- Refund method will be the same as payment method
- Bank charges for refunds may be deducted
6.2 Flight Booking Cancellations
- Cancellation charges vary by airline and fare type
- Non-refundable tickets cannot be cancelled
- Partial refunds may be available for cancellable tickets
- Date change fees may apply for modifications
6.3 Hotel Booking Cancellations
- Cancellation policies vary by hotel and rate type
- Advance notice may be required for cancellations
- Non-refundable rates cannot be cancelled
- Early check-out may incur additional charges
7. Travel Documents and Requirements
7.1 Customer Responsibilities
- Valid passport with minimum 6 months validity
- Required visas and travel permits
- Travel insurance coverage
- Health certificates if required
- Proof of vaccination if applicable
7.2 Visa and Documentation Services
- We provide visa application assistance
- Visa approval is subject to embassy/consulate decisions
- We cannot guarantee visa approval
- Visa fees are non-refundable
- Processing times vary by destination
8. Data Protection and Privacy
8.1 Data Collection and Processing
- We collect personal data necessary for service provision
- Data processing complies with applicable laws
- We implement appropriate security measures
- Customer information is kept confidential
8.2 Data Sharing
We may share your data with:
- Airlines, hotels, and service providers
- Regulatory authorities when required by law
- Technology service providers under strict confidentiality
9. Liability and Disclaimers
9.1 Service Provider Liability
BlockTech Services LLP acts as an intermediary. We are not liable for:
- Delays, cancellations, or changes by service providers
- Loss of luggage or personal belongings
- Medical emergencies or health issues
- Natural disasters or force majeure events
- Political unrest or security issues
- Service quality issues at third-party providers
9.2 Limitation of Liability
- Our liability is limited to the amount paid for services
- We are not liable for indirect or consequential damages
- Force majeure events absolve us of liability
- Claims must be reported within 30 days of service
9.3 Force Majeure
We are not liable for failure to perform due to circumstances beyond our control, including but not limited to:
- Natural disasters and weather events
- Political unrest and government actions
- Pandemics and health emergencies
- Technical failures and system outages
- Acts of terrorism or war
10. Intellectual Property and Website Usage
10.1 Website Content
- All content is owned by BlockTech Services LLP
- Unauthorized use is strictly prohibited
- Website usage is for personal, non-commercial purposes
- We reserve the right to modify website content
10.2 Prohibited Activities
- Attempting to gain unauthorized access to our systems
- Interfering with website functionality
- Transmitting malicious code or viruses
11. Dispute Resolution and Governing Law
11.1 Dispute Resolution Process
- Disputes will first be resolved through direct communication
- Mediation may be required before legal proceedings
- Legal proceedings are subject to Indian jurisdiction
11.2 Governing Law
These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Pune, Maharashtra, India.
12. Modifications and Updates
12.1 Terms Modification
- We reserve the right to modify these terms
- Changes will be effective upon posting
- Continued use constitutes acceptance of changes
- Material changes will be notified via email
12.2 Service Updates
- Services may be modified or discontinued
- New features may be added
- Pricing may be updated with notice
- Existing bookings are protected from price changes
13. Contact Information and Support
13.1 Customer Support
- Email: hq@blocktech.services
- Travel Business Email: desk@blocktechtravel.xyz
- WhatsApp: +91 7600101961
- Address: BlockTech Services LLP, Vitthalwadi, Pune, Maharashtra - 411051, India
- Business Hours: 24x7 Customer Support
- Response Time: Within 2 hours during business hours
13.2 Complaints and Grievances
- Complaints should be submitted in writing via email to hq@blocktech.services
- We will acknowledge within 24 hours
- Resolution will be provided within 7 days
- Escalation procedures are available
- For urgent matters, immediate escalation to management team
13.3 Emergency Support and Travel Assistance
- 24/7 Emergency Hotline: +91 7600101961 (WhatsApp)
- Emergency Email: hq@blocktech.services
- Travel Assistance: Available for urgent travel changes and emergencies
- Flight Disruptions: Immediate rebooking and alternative arrangements
14. Additional Terms
14.1 Severability
If any provision of these terms is found to be invalid, the remaining provisions will continue to be valid and enforceable.
14.2 Entire Agreement
These terms constitute the entire agreement between you and BlockTech Services LLP regarding the use of our services.
14.3 Waiver
Our failure to enforce any provision of these terms does not constitute a waiver of that provision.
Final Notice
By using our services, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. These terms are legally binding and enforceable.
Last Updated: August 2025
Version: 2.2
Next Review Date: December 2025
Legal Department: hq@blocktech.services